Terms and conditions

Use of the website
is provided by Sightsavers subject to the following terms and conditions.

  1. By using this website you accept the terms and conditions. They are effective from your first visit.
  2. Sightsavers may change these terms and conditions from time to time. Your use of the website indicates your acceptance of the terms and conditions at the time of use.
  3. Sightsavers reserves the right to change the content of the website at any time.
  4. Sightsavers has taken every precaution to make sure the content of this website is accurate and legally correct at the time of appearance. If you believe the content of any of our pages is inaccurate, email [email protected]
  5. Sightsavers accepts no liability for loss or damage, including personal injury, resulting from use of this website. Sightsavers makes all reasonable efforts to ensure malware or viruses are not transmitted from this website, but this cannot be guaranteed. We recommend that you safeguard your IT equipment before downloading information and files. Sightsavers will not accept liability for damage caused by viruses.
  6. When we provide links to other websites it does not mean that we approve of or endorse the views and information contained within them. We accept no liability for damage caused by malware or viruses on websites we have linked to.
  7. Please request permission before using our logos or other branded material. We reserve the right to require our logo to be removed from websites or printed material if it is not in our interests.
  8. Our downloadable documents, brochures and web pages are provided for your use. You may copy or print the information for private purposes, including teaching. You may not amend the content or use it for commercial purposes without Sightsavers’ written consent.
  9. Images and photos used on this website are the property of Sightsavers or other copyright owners. They may not be reproduced or used without Sightsavers’ or the copyright owner’s written consent.
  10. If there is any conflict between these terms and conditions, and rules or specific terms of use relating to specific material, the latter will prevail.


What do we do with your information?

We use the information you give us in the following ways:

  • To make sure we have an accurate record of all the donations we receive.
  • To email you with news and information about Sightsavers and our campaigns, but only if you have agreed to this.
  • To make sure you are receiving the most appropriate and relevant information for you.
  • To find out more about you and the people who are visiting our website, donating or joining our campaign.

How do we collect your information?

We collect information from you in a number of ways, for example when you:

  • Make a donation.
  • Sign up to our campaign.
  • Sign up to stay updated.
  • Complete questionnaires.

We won’t collect or record any of your personal information unless you choose to give it to us.

For more information, read our Supporter Promise and Privacy Policy.

How we protect your personal details

We use secure server software (SSL) to encrypt any financial information you send when you donate or buy something. This software encrypts all your personal data so these details cannot be accessed as they are transferred to us over the internet.

Cookies on our website

Cookies are small text files that your web browser creates every time you visit a website. A good way of thinking about them is as a small memory for the website. The most common use of cookies is to help provide you with a better experience by remembering your preferences when you visit a website and helping you get around more easily.

All modern browsers enable you to change your cookie settings or turn off cookies. The Help function of your web browser will tell you how.

By using the Sightsavers website, you agree to the use of cookies.
Learn more about how we use cookies and manage your cookie settings

Google Analytics

We use Google Analytics to understand how the site is being used so we can improve it for other visitors. The data we collect is always anonymous.

Social buttons

Most of the pages on the site include social buttons. These buttons enable you to share pages with your friends using social media sites such as Facebook and Twitter. In order to connect to those sites, we use cookies.

You should also be aware that these websites are likely to collect information about you and your use of the internet. Check the policies of each site to find out how they collect information and how to opt out or delete the information.


We use Hotjar in order to better understand our users ‘needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (eg how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site .

External web services

We use a number of external web services on our site to display content within our pages. For example, we use YouTube to display video. As with the social buttons, we cannot prevent these sites, or external domains, from collecting information on your use of the content we embed on our site.


Facebook and ManyChat

Our Facebook page uses a chat bot service called ManyChat.  This will interact with you through our Facebook Messenger and show you content should you choose to use it.  It will need your permission each time it shares content with you, so if you stop requesting content, it will stop contacting you. The information you provide to ManyChat, such as the transcript and the public information shared on your Facebook profile, will be stored by ManyChat to improve the chat bot experience. You can read more about how ManyChat handles your personal data here:

The information will only be kept as long as required and will not be shared with any third parties. Your use of the chatbot service means that you accept these terms and Sightsavers Privacy Policy.